Help center

You can sign in to Ozard with Apple, Google, a phone number, or email. Your notes, solved questions, flashcards, and subscription follow your account, so use the same sign-in method on every device to see the same library on the app and on ozard.ai.

If your library looks empty after signing in, you are most likely signed in with a different method than before. Sign out from Settings and sign in again with the method you originally used.

Ozard Premium renews automatically until you cancel it. You manage and cancel it where you bought it:

• App Store (iPhone, iPad): open Settings → your name → Subscriptions → Ozard, or tap Manage subscription in Ozard Settings.
• Google Play (Android): open the Play Store → profile icon → Payments & subscriptions → Subscriptions → Ozard.
• Web (ozard.ai): open your account page, go to the Subscription tab, or use the link in the receipt Polar sent you.

To avoid being charged for the next period, cancel at least 24 hours before it renews. If you started a free trial, cancelling before it ends means you will not be charged. Cancelling keeps Premium active until the end of the period you already paid for.

Bought Premium but the app still shows the free plan? Make sure you are signed in to the same Ozard account, then open the paywall and tap Restore purchases. On a new phone, sign in to the same Apple ID or Google account you purchased with.

Refunds are handled by the store that charged you:

• App Store: request one at reportaproblem.apple.com. Apple decides on App Store refunds; we cannot issue them ourselves.
• Google Play: request one from your Play Store order history, or see Google Play refunds.
• Web: see our refund policy for purchases made through Polar checkout.

Ozard asks for the camera and photo library only when you snap or pick a question, the microphone only when you speak to Ozard, and notifications for study reminders. Each one is optional; the rest of the app works without it.

If you declined a permission and want it back, enable it for Ozard in your device settings (iOS: Settings → Ozard; Android: Settings → Apps → Ozard → Permissions).

You can delete your account and its data at any time: in the app, open Settings → Delete account; on the web, open your account page and choose Delete account. Deletion is permanent and cannot be undone.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first as described above so you are not charged again. See our privacy policy for what we keep after deletion and why.

Didn't find your answer? Email help@ozard.ai. Include the email or phone number on your account, your device, and what happened; a screenshot helps. Never send passwords or full card details.

Found a wrong answer or a bug? Tell us the same way; it goes straight to the people who build Ozard.